- Setting objectives. We set clear reputation objectives related ratings, rankings and overall reputation score with a timeline to achieve them.
- Aligning with your team. Be marketing or entire management team, we come up with strategies required, whether staff training, etc to help to increase guest satisfaction.
- Monitor and respond. We craft our custom response for each review need to be addressed. And you approve every review response before we post it on review channels, OTAs and social media.
- Sharing sentiment analysis and reporting. We share guest insights about their needs and preferences, benchmark against competitors and areas require attention with recommendation to reach our objectives.
- Performance Review. We track our progress on regular basis to understand challenges involved in managing property reputation and improve overall guest experience.
Monitor & Respond
All reviews are aggregated in one place for easy tracking and response on review sites, OTAs and social media.
Improving your accommodation listing with profitable SEO terms and engaging contents to influence potential guests into staying with your property.
Post-stay Guest Surveys
We create short and personalized surveys for guests who checked out to help your hotel improve its services on every aspect of guest stay.
We make it easy for each department to identify where they need to make improvements to exceed guest expectations.